WHAT can be returned?
Are all your Mustang Parts and other products returnable or do some restrictions apply?
1. Over the counter purchase of in stock items "Change of Mind": Returns accepted if in original sealed packaging, unused.
2. Special pre-paid ordered in items are non refundable and or exchangeable items - so please choose carefully. All orders specially ordered or backordered fall into this category - and as such we require the items purchased to be prepaid and then we order in the item. At which piont we consider the purchase decision / traction by the customer completed and accepted.
Damaged on Delivery: for all in-stock purchased items only - this does not include special ordered in items - see notes in item 2 above. If the package arrives damaged, open and inspect contents while the driver is still there and get them to note the damage (in the case of a pickup, get the depot/office to note the damage to the item. Contact us immediately, to make a shipping claim, and to arrange pictures or return of item, and replacement or rectification, as required.
Faulty Items: Please contact us within 3 days of receipt, to advise us of a faulty item. A full refund including shipping will be available in the instance of major faults/defects as per Australian Consumer Law. This does not include special pre-paid ordered in items.
WHEN do items need to be returned by?
Change of mind Returns: All goods Returned are subject to an 20% re-stocking fee.
No Goods to be returned after 10 working days of supply.
All Electrical and Printed Goods are Non-Returnable.
Any Used Parts purchased are Non-Returnable Items
Any claims or damaged items to be returned within 3 working days from delivery date.
All Returns subject to our assessment and approval before any refunds are granted.
WHERE do items need to be returned to?
Please first call us to discuss and then if it’s agreed to in writing the customer is responsible for returning items safely back to us:
Send Returns to:
19/8 Riverland Drive
Loganholme Qld 4129
Note: also, please clearly state our Mobile Phone number on the return packaging: Mobile: 0477 069 070 - this will assist the person delivering any return items.
NOTE: We must be notified before any goods are being dropped off otherwise, they will not be accepted for return.
HOW do customers return items?
Please contact us to inform us of the return either by phone 0477 690 070 or email firstname.lastname@example.org
Please send items back along with invoice details and account details of where the refund is to be sent to.
(We do not keep your account details, so all refunds need to send account details to us, or no refund can be given)
SHIPPING for returns?
All shipping rates are to be paid by the customer unless otherwise stated in writing by us.
CREDIT for returns?
Customer Needs to provide account details of where they would like their refund to be placed.
(We do not keep account/ Card details)
Instore return option?
You are welcome to bring the return in to us yourself.
WE are located at
19 / 8 Riverland Drive Loganholme Qld 4129
Our Hours are: By Appointment Only
Closed Public Holidays
Do items need to be in original packaging for returns?
Yes, all returns must be in the “Original undamaged and unopened packaging” and not fitted or have any marks and in New sell-able condition
You would not like us to sell you someone else’s mistaken purchases that they fitted to the wrong car, so we can not accept anything that does not meet the standard ?