WHAT can be returned?
Are all your Mustang Parts and other products returnable or do some restrictions apply?
Change of Mind: Returns accepted if in original sealed packaging, unused.
Damaged on Delivery: If the package arrives damaged, open and inspect contents while the driver is still there and get them to note the damage (in the case of a pickup, get the depot/office to note the damage to the item. Contact us immediately, to make a shipping claim, and to arrange pictures or return of item, and replacement or rectification, as required.
Faulty Items: Please contact us within 3 days of receipt, to advise us of a faulty item. A full refund including shipping will be available in the instance of major faults/defects as per Australian Consumer Law.
WHEN do items need to be returned by?
Change of mind Returns: All goods Returned are subject to an 18% re-stocking fee.
No Goods to be returned after 14 days of supply.
All Electrical and Printed Goods are Non-Returnable.
Used Parts are Non-Returnable
Any claims or damaged items to be returned within 3 working days from delivery date.
All Returns subject to our assessment and approval before any refunds are granted.
WHERE do items need to be returned to?
Please first call us to discuss and then if it’s agreed to return items:
Send Returns to:
19/8 Riverland Drive
Loganholme Qld 4129
Note: also, please clearly state our Mobile Phone number on the return packaging: Mobile: 0477 069 070 - this will assist the person delivering any return items.
NOTE: We must be notified before any goods are being dropped off otherwise, they will not be accepted for return.
HOW do customers return items?
Please contact us to inform us of the return either by phone 0477 690 070 or email firstname.lastname@example.org
Please send items back along with invoice details and account details of where the refund is to be sent to.
(We do not keep your account details, so all refunds need to send account details to us, or no refund can be given)
SHIPPING for returns?
All shipping rates are to be paid by the customer unless otherwise stated.
CREDIT for returns?
Customer Needs to provide account details of where they would like their refund to be placed.
(We do not keep account/ Card details)
Instore return option?
You are welcome to bring the return in to us yourself.
WE are located at
19 / 8 Riverland Drive Loganholme Qld 4129
Our Hours are: By Appointment Only
Closed Public Holidays
Do items need to be in original packaging for returns?
Yes, all returns must be in the “Original undamaged and unopened packaging” and not fitted or have any marks and in New sellable condition
You would not like us to sell you someone else’s mistaken purchases that they fitted to the wrong car ?