AMCPDU - MUSTANG PARTS RETURN POLICY

WHAT can be returned?

Are all your Mustang Parts and other products returnable or do some restrictions apply?

1. Over the counter purchase of in stock items must be returned "within 7 days only" for a cash refund ": All Returns are at the discretion of business owner and if allowed, they are only accepted if in original sealed packaging and clearly in unused condition.  A restocking fee of 25% will be applied to all returned items that have been accepted. No returns are accepted past the 7-day period.

2. Special pre-paid ordered in items are non-refundable and or exchangeable items - so please choose carefully. All orders specially ordered or backordered fall into this category - and as such we require the items purchased to be prepaid and then we order in the item. At which point we consider the purchase decision / traction by the customer completed and accepted.

Damaged on Delivery: for all in-stock purchased items only - this does not include special ordered in items - see notes in item 2 above. If the package arrives damaged, open and inspect contents while the driver is still there and get them to note the damage (in the case of a pickup, get the depot/office to note the damage to the item. Contact us immediately, to make a shipping claim, and to arrange pictures or return of item, and replacement or rectification, as required.

Faulty Items: Please contact us within 3 days of receipt, to advise us of a faulty item. A full refund including shipping will be available in the instance of major faults/defects as per Australian Consumer Law. This does not include special pre-paid ordered in items. 

 WHEN do items need to be returned by and conditions ?

All goods Returned are subject to an 25% re-stocking fee.

No Goods to be returned after 7 working days of supply.

All Electrical and Printed Goods are Non-Returnable....... (See FURTHER Notes Below).

Any Used Parts purchased are Non-Returnable Items

Any claims or damaged items to be returned within 3 working days from delivery date.

All Returns subject to our assessment and approval before any refunds are granted.

ELECTRICAL PARTS 

All electrical parts sold must be installed by a qualified auto electrician. Failure to do, so voids any refund.

All Electrical Parts and Electrical Circuitry Parts purchased are Non-Returnable - after 3 days from purchase and must be unused in unopened packaging. No refund will be provided, especially after they have already been connected to a vehicle in any way.

WHERE do items need to be returned to?

 Please first call us to discuss and then if it’s agreed to in writing the customer is responsible for returning items safely back to us:

Send Returns to:

28-32 Boyd Rd New Beith Qld 4124

Note: also, please clearly state our Mobile Phone number on the return packaging: Mobile: 0477 069 070 - this will assist the person delivering any return items.

NOTE:  We must be notified before any goods are being dropped off otherwise, they will not be accepted for return.

HOW do customers return items?

Please contact us to inform us of the return either by phone 0477 690 070 or email:  sales@amcpdu.com.au

Please send items back along with a copy of your invoice details and account details of where the refund is to be sent to.

(We do not keep your account details, so all refunds need to send account details to us, or no refund can be given)

SHIPPING for returns - This also includes shipping parts sold overseas for warranty assessment by Parts suppliers 

All shipping rates are to be paid by the customer unless otherwise stated in writing by us.

CREDIT for returns?

Customer Needs to provide account details of where they would like their refund to be placed.

(We do not keep account/ Card details) nor do we pay cash over the counter for returned items.

Instore return option?

You are welcome to bring the return to us yourself.

WE are located at 

28-32 Boyd Rd New Beith Qld 4124

Our Hours are: By Appointment Only

Closed Public Holidays

 Packing materials?

Do items need to be in original packaging for returns?

Yes, all returns must be in the “Original undamaged and unopened packaging” and not fitted or have any marks and in New sell-able condition - otherwise they will not be accepted.

You wouldn't like us to sell you someone else’s mistaken purchases that they fitted to the wrong car, so we cannot accept anything that does not meet the standard set out above.